The position of IT Service Desk Tech is responsible for providing hands-on & remote support to our users in a 24/7 business operation. A successful candidate will be an effective communicator, both verbal and written. The candidate will be able to document technical issues, effectively troubleshoot said issues, and must be able to deliver results on time and within budget.
This is a hybrid services position, as technicians will need to provide corporate office support along with the ability to drive to store sites and perform hands-on, Tier 2 support work including but not limited to desktop deployment, printer configuration, network administration, and preventative maintenance. The work schedule for this position is tentatively slated for M-F, between 6am-8pm with an on-call schedule for emergency events.
Essential Duties and Responsibilities
Critical Thinking and Problem Solving Skills
Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. He or she must be able to work with a computer screen that is quickly changing and flashing the user to be alert of specific information. Must be available to work all shifts, days, evenings, nights and weekends. Must be able to remain in a stationary position for 50% of the time.
Fast paced corporate environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.