Advance Financial is seeking an energetic full-time Call Center Collection Agent.

Our Call Center Collection Agents are responsible for driving revenue by making contact with customers and check makers in order to collect funds from returned checks. This position requires an agent to be on a preview or predictive dialer at times and locate customers that need to be skip traced.

Duties and Responsibilities

Obtain client information by answering telephone calls and verifying information from customers for collection purposes
Maintain an up-to-date file on all return checks
Inform customers by explaining procedures; answering questions; providing information about returned checks.
Contacting Makers / Payees of returned checks and obtaining repayment of lost revenue
Maintain and improve quality results by adhering to standards and guidelines
Work returned checks by calling the check casher and/or the check issuer
Perform skip tracing to determine better contact information for the responsible parties
Place and monitor Maker / Payee holds based on individual check returns
Adhere to all state and federal collections laws including the FDCPA and TCPA

Qualifications

Basic data entry skills with an attention to detail
Ability to work independently
Understand and meet the demands of a customer-focused call center environment
Have superb written and verbal communication skills
Be dedicated to the work ethic and employment philosophy of an at-will employer
Be willing to work in an environment where performance will be measured and judged

Experience

High School Graduate or equivalent (some higher education preferred)
2+ years of experience in a service-related field (call center preferred)
Excellent in-person and over-the-phone communication skills
Collections experience preferred
Solid knowledge of underwriting guidelines and statutes

Benefits

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:

$500 Sign-on Bonus paid after 90 days of employment
Generous PTO and paid time off to volunteer
401k with up to 5% company match
Paid parental leave
Student loan assistance program
On-site gym

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at the Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor and/or the VP, Human Resources. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.