The Guest Experience Coordinator will serve as our first impression officer. He or she will be the custodian of Advance Financial’s service culture and will demonstrate a Friends Helping Friends posture at every interaction. The Coordinator will control the guest experience from beginning to end. Direct guest and employee-facing activities will give the Coordinator critical opportunities to personally deliver exceptional service and serve as a role model to all in attitude and performance. The Coordinator will report to the Director of Customer and Employee Experience but will have significant interaction and coordination with the Office Manager.

What You’ll Do

  • Display a cheerful and positive attitude at all times
  • Provide consistent, exceptional, and intentional service
  • Treat all employees and guests with dignity and respect
  • Abide by our company’s mission and beliefs
  • Maintain, monitor, and maximize calendars for all office meeting rooms
  • ‘Beat the Greet’ and personally open the door for guests
  • Display a caring attitude toward guests by engaging in conversation
  • Other duties as assigned

What We’re Looking For

To perform this job successfully, an individual must understand the importance of a guest’s first impression. He or she must possess the energy and enthusiasm required to consistently promote the Company’s Friends Helping Friends service vision to all. He or she must work independently, manage multiple projects and possess the ability to be composed in all situations. He or she must be dedicated to the work ethic and employment philosophy of an at-will employer. Additionally, an individual must be able to perform each essential duty listed above.

Education and/or Experience

  • High school diploma required, college degree preferred
  • Minimum 2 years work experience in related customer service oriented environment

Language Skills

  • English and/or Bi-lingual (English & Spanish)

Competencies Required

  • Excellent verbal and written communications skills
  • Planning, organization, and attention to detail; priority management
  • Excellent internal and external customer service skills
  • Mastery of Microsoft Office Suite, including Word, Excel, and PowerPoint
  • Mastery of Google Suite, including gmail, calendars and Google Drive

Certificates, Licenses, Registrations

  • None required at this time

Benefits We Offer

Working at Advance Financial is more than just another job. We pride ourselves on creating a world-class experience for our customers and employees. Some of our benefits include:

  • $500 Sign-on Bonus paid after 90 days of employment
  • 100% company-paid health insurance
  • 401k with 5% company match
  • Student Loan Repayment Plan
  • On-site gym
  • Generous PTO plan including a Paid Birthday holiday
  • And more!

Physical Demands

This is a fast-on-your-feet position requiring routine physical activity. The coordinator will ‘beat the greet’ and personally open the door and transfer guests to their destination. He or she will prepare rooms for guest visits and clean rooms in between visits. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

AAP/EEO Statement

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Advance Financial will be based on merit, qualifications, and abilities. Advance Financial does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Any employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of their immediate supervisor or the Human Resources Director. Employees can raise concerns and make reports without fear of reprisal. Anyone found to be engaging in any type of unlawful discrimination will be subject to disciplinary action, up to and including termination of employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.